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Digitally connect to hospitals to strengthen your customer satisfaction, operational efficiency and revenue generation, whilst improving patient care. Our platform is operational in over 100 hospitals in multiple countries, and are working with the world’s largest device companies.
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50% faster loan kit returns
100% of hospitals more likely to recommend you
5-28 mins saved per fault for support teams
44% fewer operations cancelled
4.5 hours saved per faulty endoscope
100% compliance for PPMs
MediShout has had a positive impact on the way we send endoscopes for repair. It has massively reduced the time involved as we no longer need to complete several paper documents or make telephone calls. The communication from Olympus is much better, as everything is communicated via a Shout.
– Luke Hughes
Endoscopy Decontamination Supervisor, St. Thomas’s Hospital
A digital gap exists between hospitals and medical device companies. Hospitals want digitised services to enhance communication with suppliers, improve efficiency, and reduce long waiting lists. Suppliers want to deliver value-added services, but this can be challenging in hospitals where access to digital connections and real-time data is not easily available.
To compound matters, there are 82,000 healthcare suppliers in the UK alone, each with separate communication pathways, most of which are non-digital, such as paper forms, phone calls, or emails. Hospitals also don’t want separate digital portals for each supplier.
MediShout solves these challenges by digitally connecting hospitals and suppliers. Medical device companies can instantly “plug and play” into our platform to digitise your services and gain access to real-time hospital data. We can digitise six pathways.
Customers can digitally report equipment faults. They must complete all mandatory fields, making your customer service teams more efficient whilst helping you to rapidly arrange repairs and increase equipment uptime. Customers receive automated status updates.
Proven to save your customer support teams up to 28 minutes per report.
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Reduce your admin burden by enabling customers to request loan equipment and track every step. Get your loan kit returned faster with MediShout prompts, which change your customers’ behaviour.
Proven to get your loan kit returned up to 50% faster.
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We prevent the challenge of chasing hospital teams for POs. We digitally connect you to the finance, procurement and budget holders in hospitals who raise POs. We provide them a digital task list to rapidly raise POs.
Proven to reduce admin burden and speed up time taken to receive POs.
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Automate PPMs and improve compliance with MediShout. We monitor the maintenance schedules and automatically trigger activities to create digital task lists for hospitals for better planning of upcoming PPMs. Schedules can be set for time-based PPMs, or for the number of times the kit is used.
Proven to help achieve 100% compliance with all PPMs due.
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We digitally connect your customers with the person they need in your organisation e.g. reps, customer support, engineers, education, sales. Our app triages your customers to the right team at the right time and helps them get product support when needed.
Proven that up to 100% of customers believe their communications improve.
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Improve stock management processes inside hospitals. Consigned stock, consumables and assets can be scanned and tracked using the MediShout App to create asset lists, inventory levels, locations, and expiration dates. Re-ordering stock can be fully automated.
Proven to track and assets and stock, whilst integrating with hospitals’ asset systems.
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Read how Olympus transformed Endoscopy and Decontamination equipment uptime here.
No more switching between helpdesks, phone calls, emails or paper lists. With MediShout, everything is in one App.
